Returns and complaints

RETURNS

If you are not satisfied with your purchase from www.parisbizuteria.pl you can return the product, free of charge, within 14 days. In accordance with the law, a customer making a distance purchase has the right to withdraw from the contract for the purchase of goods and to return the product without specifying any reasons. The return period begins with delivery of the product to the Consumer or any person other than the carrier who was indicated by the Consumer. In the case of a Contract that includes multiple Products, which are delivered separately, in multiple lots or pieces, this period begins from the date of delivery of the last product, lot or piece. To exercise the right of return, you must inform the Seller about the decision to withdraw from the contract by sending an unequivocal declaration (e.g. via post or electronically by sending an e-mail to the address esklep@parisbizuteria.pl with the first name, last name, the order number and information about the products you wish to return, by means of the form or by contacting the service of the online store PARIS +48 511-165-550) within 14 days from the day of receiving the purchased products. Within 14 days from the day on which you send a declaration of withdrawal from the contract for the purchase of goods and intention to return ordered products the products should be returned to the address Paris Anna Budziejko Chopin 33 street, 09-402 Płock Poland with the note „RETURN”.
If the declaration is sent electronically, PARIS will immediately send you an acknowledgement of receipt of the declaration of the withdrawal from the contract to the e-mail address provided. Making a return is possible completing a return form which contains a declaration of withdrawal from the contract for purchase of goods, but it is not mandatory. We would like to kindly inform you that the returned products cannot bear any traces of usage, they should have all labels and the original packaging. When shipping returned products, please carefully protect the package so that it will not be damaged or destroyed during transport. The Customer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by ordinary mail. In the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer’s declaration on withdrawal from the Contract, all payments made by him/her, including the costs of delivery, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest usual delivery method offered by the Seller. The Seller will reimburse the payment using the same payment methods as used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him. The Seller may withhold reimbursement until receipt of the returned Product or until proof of its return is provided, whichever occurs first.

COMPLAINTS

To lodge a complaint, please send the goods, together with the complaint form to the: Paris Anna Budziejko Chopin 33 street, 09-402 Płock Poland with the note „COMPLAINTS”. The complaint will be considered within 14 days from the date of submitting a complaint.
You will be informed of the decision via e-mail or by phone.
Differences in the appearance of products resulting from the settings of computer hardware (e.g. color, proportions, etc.) are not grounds for lodging a complaint.
It is recommended that the complaint includes brief description of the defect, circumstances (including the date) of its occurence, information about the Consumer submitting the complaint and the Customer’s request in relation the defect of the product.

Out-of-court complaint and regress procedures

1. Detailed information on the possibility for the Customer to use out-of-court methods of dealing with complaints and redress as well the rules of access to these procedures are available at the headquarters and on the websites of poviat (city) consumer spokesmen, social organizations whose statutory areas of responsibilities include protection of consumers, the Central Inspectorate of Trade Inspection and under the following links of Office of Competition and Consumer Protection:
– http://www.uokik.gov.pl/spory_konsumenckie.php;
– http://www.uokik.gov.pl/sprawy_indywidualne.php and
– http://www.uokik.gov.pl/wazne_adresy.php.
2. The Consumer has the following examples of possibilities of using out-of-court methods of dealing with complaints and redress:
a. The Customer is entitled to apply to the Permament Customer Arbitration Court referred to in art. 37 of the Act of 15 December 2000 on Trade Inspection (Dz.U. of 2014, item 148 with later amendments) with a request to settle the dispute resulting from the Contract concluded with the Seller.
b. The Customer is entitled to turn to the Voivodship Inspector of Trade Inspection pursuant to the art. 36 of the Act of 15 December 2000 on Trade Inspection (Dz.U. of 2014, item 148 with later amendments) with a request to initiate the mediate proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The Customer may obtain free assistance in resolving the dispute between him and the Seller, using free assistance of the poviat (city) consumer spokesman or social organization whose statutory areas of responsibilities include protection of consumers (i.a. The Polish Consumer’s Association, Polish Federation of Food Industry).

Return form – available to download here
Complaint form – available to download here

Zadzwoń i zapytaj naszego doradcę: +48 511 165 550
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