Często zadawane pytania

It is. To make a purchase online with international shipping, simply select the desired country destination from the list when making an order. A list of countries included, with shipping costs and delivery time, is available here. If your country is not included on the list, please write to us.

The order is placed on the website www.parisbizuteria.pl after adding chosen products to the cart and selecting „complete order” option.

The customer has the right to lodge complaints in cases indicated in applicable law or granted guarantee. In order to lodge a complaint, send a package which contains a complaint to the Paris Anna Budziejko Company’s headquarters – it should include the returned product, the proof of purchase (e.g. a receipt, VAT invoice) and a completed complaint form – available for download here (the customer is not required to use the form). Without inspecting the returned product, it will not be possible for the Seller (online store) to settle the complaint.

It is not possible to place an order through the helpline due to the necessity to accept the purchase Regulations on the website www.parisbizuteria.pl

The right to withdraw from the contract You have the right to withdraw from the contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you acquired the goods or from the day on which a third party other than the carrier, indicated by you, acquired the goods. To exercise the right of withdrawal, you should inform the company Paris Anna Budziejko about the decision to withdraw from the contract, by sending a letter to the address: Chopin 33 street, 09-402 Płock, Poland or via e-mail to the address: esklep@parisbizuteria.pl. You can use the model return form, but it is not mandatory (available for download here). To meet the deadline to withdraw from the contract it is sufficient for you to send information regarding the exercise of your right to withdraw before the withdrawal period has expired. Effects of withdrawal from the contract If you withdraw from this contract we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your chosen method of delivery other than the cheapest usual delivery method we offer) immediately and always not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from the contract. The reimbursement will be carried out using the same means of payment which were used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any any fees as a result of such reimbursement. We may withhold reimbursement until receipt of the goods or proof of sending it back to us, depending on which event occurs first. Please return the product to us immediately, and in any case not later than 14 days from the day on which you have informed us about withdrawal from this contract. The deadline is met if you return the product before the expiry of 14 days. You will have to bear the direct cost of returning the goods. You are only liable for reducing the value of products resulting from the usage in different ways other than what was necessary to estabilish the nature, characteristics and functioning of the products. The above procedure of withdrawal from the contract results from the provisions set out in the Act of 30 May 2014 on Consumer Rights. Further, without limiting the rights arising from law, having your convenience in mind and speeding up of the withdrawal from the contract process, we suggest sending a declaration of withdrawal from the contract for purchase of products in one parcel with the products returned due to the withdrawal. The right to withdraw from the contract concluded remotely does not apply in respect to a contract in which the subject of the service is a non-prefabricated item, manufactured according to consumer specifications or serving his individual needs. An example could be products made to individual order, personalised products.

The customer can pay for the order in a way most convenient for him/her: using online transfer, payment card, PaYU or cash on delivery. There is also an option of traditional transfer.

The option of exchanging goods in accordance with the contract and free from defects is not a right under the law and is independent of the right to withdraw from the contract described above. The exchange does not apply in respect to a contract in which the subject of the service is an item manufactured according to the consumer’s specifications or serving his individual needs. An example could be products made to individual order, personalised products. First, please contact the online store support to determine whether an exchange is (e.g. checking for availability of the product). After the possibility of exchange is confirmed by the online store, the purchased products should be returned in the form in which they were delivered, with complete packaging and documents. The package should contain a completed declaration available for download here, with the statement of wishing to exchange and with reference numbers and sizes. If the products are exchangeable, the statement of wishing to exchange and the exchanged products should be sent within 14 days from delivery of the purchased goods to the address: Paris Anna Budziejko Chopin 33 street, 09-402 Płock, Poland Upon receipt of the parcel, an expert opinion will be carried out, which positve outcome will result in the exchange of products. In the event of any underpayment, its settlement will be necessary, either by bank transfer or cash on delivery. In the event of an overpayment, the price difference will be refunded to the bank account number provided in the declaration.

A customer who is registered on our site www.parisbizuteria.pl, can verify the current status of the order on the Customer Panel. The customer receives information about the status of his order on an ongoing basis to the e-mail address provided when placing the order.

The page for each product includes a form with which you can ask any question about the product. We are also available online from 8am to 4pm on Mon-Fri.

New order – the order has been submitted for fulfilment and currently the process for verification of the availability of jewellery is being conducted In progress – payment for the order has been accepted and the jewellery is being packaged and prepared for the shipping Completed – the order was handed over to the courier for delivery. The courier should appear the next business day to deliver the package.

No, earings are sold in pairs.

Any changes in the order can be made after prior verification. We encourage you to use the contact form.

We are available by phone+48 511-165-550 or online from 8am to 4pm on Mon-Fri.

Unfortunately, there is no option to place an order on jewellery made according to the customer’s design.

The size chart is available for download here

In this situation please contact our Advisor immediately via e-mail esklep@parisbizuteria.pl Please attach a photo to your mail which shows the defective jewellery. Customer Advisor will immediately contact you to present a possible solution to this situation.

Of course. Every product is packaged in attractive box or purse.

Each product page will provide you with estimated time for procession of the order. In most cases it is 48 hours. This is the maximum time after which the package will be handed over to the carrier and then delivered, usually the day after posting. It should be mentioned that the majority of orders can be processed immediately, which means that within 48 hours the customer will receive the package.

Yes. Tak. When making a payment, an email is automatically sent the email address with a link to view the current payment status.

Please contact the payment operator directly at https://www.payu.pl/dane-kontaktowe